1. Shipping & Delivery
Q: How long is the global shipping time?
A: Standard international shipping takes 15-30 working days. We provide tracking number for every order.
Q: Do you support worldwide shipping?
A: Yes, we ship to most countries around the world.
2. Product Warranty & After-sales
Q: What is your product warranty policy?
A: Our main appliance unit enjoys 90 days warranty for retail orders, 6 months warranty for registered wholesale buyers. Damages caused by improper operation are not covered.
3. Wholesale & Bulk Order
Q: What is your MOQ for bulk orders?
A: Different items have different minimum order quantities, please contact our sales team for detailed bulk price and MOQ rules.
4. Return & Refund
Q: Can I return or exchange defective items?
A: Please check our Return & Refund Policy page for detailed return rules.